Manager of Support Services
|Employment Type:||Full Time|
|Description:||Asset Marketing Services, Inc. is seeking a qualified candidate to manage the I.T. Support Team. The Manager of Support Services has responsibility for all applications and infrastructure Level 1 support, all SLAs (applications, infrastructure, networking, customer support) supporting over 400 associates across multiple locations. This position has significant potential to grow in its scope of responsibility based on the performance and skills of the candidate and reports directly to the I.T. Director. The successful candidate will be a leader with a bias-to-action as well as a strategic thinker.|
The ideal candidate will:
Oversee the management of the IT Support Helpdesk
Provide direction and leadership to IT Support Team, including hiring, development, training, and developing metrics
Effectively implement processes to improve the Operations of the Helpdesk, remote support and all of IT Infrastructure and Operations
Have solid operational knowledge of Windows XP & 7, Office 2010, DHCP, Antivirus software, and other business application suites
Have excellent troubleshooting skills (includes but isn't limited to hardware diagnostics\coordinating repairs, software installations, patching and configuring)
Develop and institute processes for incident management, problem management, change and asset management
Experience with measuring and tracking team performance metrics\SLAs (i.e. First Call Resolution, Trouble tickets, Service requests and Change Requests)
Have prior experience supporting/supervising a highly dynamic environment
Develop end-user communication and end-user training programs
Maintain current knowledge of industry trends, developments, and best practices - recommends more efficient methods of operations
We offer an attractive compensation & benefits package. If youre looking for an exciting and challenging opportunity, apply online today!
ASSET MARKETING SERVICES, INC.
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